In today's competitive hospitality industry, understanding and responding fast to guest needs is the basis of making guests happy and making your hotel #1 in your vertical.
21 Oct, 2024 Continue reading
Ron has over 40 years of experience in the hotel industry and co-working space and he will share with us his insights and recommendations for guest experience managers and general managers.
16 Oct, 2024 Continue reading
We are thrilled to announce our partnership with #boutiqe setters a platform that was created specially for boutique hotels around the world and connects them to verified vendors, it is our privilge to be part of this incredible community excited and proud to partner with these amazing people and community.
20 Oct, 2024 Continue reading
This time we wanted to find out why guests complain about breakfast so you can make sure your hotel covers all the aspects guests care about.
15 Oct, 2024 Continue reading
As a hotelier, you probably have a to-do list as long as it gets. You focus on many different areas and tasks; one of the most important is the guest experience.
13 Jan, 2025 Continue reading
If we could go back in time and tell our younger selves that our whole life would fit in our phones, which are square devices that we can talk to perform tasks, we probably wouldn’t believe it.
27 Jan, 2025 Continue reading
In a world where travelers expect instant gratification and seamless experiences, traditional methods of handling hotel reviews are starting to feel outdated. Guests no longer have the patience to sift through hundreds of reviews, and hotel management teams do not have the time to manually analyze this vast ocean of feedback.
13 Feb, 2025 Continue reading
The challenge for any hotel is turning thousands of words of unstructured guest complaints into immediate, actionable fixes. A standard "Food & Bar" category complaint is useless. You need to know exactly what's wrong.
30 Oct, 2025 Continue reading
When planning a renovation, hotels typically focus on internal needs: replacing worn-out fixtures, updating outdated aesthetics, or adhering to brand standards. This approach often results in a massive budget spend that merely brings the property up to par, without actually giving it an edge.
28 Oct, 2025 Continue reading