The challenge for any hotel is turning thousands of words of unstructured guest complaints into immediate, actionable fixes. A standard “Food & Bar” category complaint is useless. You need to know exactly what’s wrong.
Blaze’s Aspects Summary Report acts as an emergency operational triage tool, transforming generalized negative sentiment into a prioritized list of specific problems, enabling the Hotel Brain Team to “stop the bleeding” quickly and effectively.
Use Case: Diagnosing the Food & Bar Catastrophe at a Los Angeles based Hotel.
The Hotel received a high volume of negative feedback in the “Food & Bar” category. A generic report might just tell the F&B Director, “Your food service is bad.” Blaze’s summary gives them the roadmap for immediate, high-impact fixes.
Pinpointing the Primary Guest Pain Points
The report aggregates 274 negative mentions in this category , and immediately breaks them down into ranked, specific aspects:
This ranking shows the hotel that Breakfast Issues are the single biggest source of complaint by volume, immediately followed by the perceived Poor Food Quality and High Prices.
2. Translating Data into Rapid Fixes (Immediate Budgeting)
The specificity of the Aspect Summary allows the hotel to allocate resources instantly, focusing on maximum return for the smallest investment:
Breakfast Issues (37 Mentions)
FIX - Communication & Clarity. Instantly update all booking confirmations, front desk scripts, and menu language
Poor Food Quality (33 Mentions)
FIX -Kitchen SOPs & Training. Immediately review BOH Standard Operating Procedures for plating, ticket times, and temperature checks.
High Prices (28 Mentions)
FIX - Value Adjustment. Since quality is also a top complaint, a direct price reduction is not the only option. Focus on adding perceived value.
The Power of Granular Diagnosis
The Blaze Aspects Summary provides the Hotel Team with a diagnostic tool that is superior to typical satisfaction reports. It doesn’t just measure unhappiness; it isolates the root causes like a scalpel.
By seeing that Service Problems (23 mentions) and Restaurant Hours/Closures (21 mentions) are also critical pain points, the hotel knows where to deploy its operational managers next, ensuring every task generated directly addresses the guests’ most acute negative experiences. This level of specificity is how hotels can achieve operational excellence, make guests happy faster, and protect their revenue.
