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The origin story // meet the team

From tracking human stories to building an enterprise radar.

The people behind Blaze - and the conviction that scattered, public human voices deserve to become a live operational instrument.

Lital Shpaner, Founder & CEO of Blaze
Founder & CEO
Lital Shpaner
TV content manager → data architect
Predictive analytics & large-scale data
Connecting the dots, end to end
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Blaze Story

Driven by uncompromising curiosity

Growing up, I was the kid who always flipped to the last five pages of a brand-new book. I had to know exactly how the story ended before I could even start chapter one. That innate need to uncover what lies beneath the surface naturally directed the first phase of my career: working as a television content manager, where my entire job was locating the core human narrative and designing it perfectly for the screen.

The collision of content and data

When I later transitioned into managing content architectures for tech startups, I completely fell in love with predictive analytics and large-scale data streams. I never expected my path to land in hospitality. But one day, I looked at the staggering mountains of unread online reviews that hotels collect every single day, and it hit me like a lightning bolt:

Thousands of unread hotel reviews aren't just cold rows of data. They are a massive, living collection of human stories.

Why I built Blaze

I watched general managers and department heads spend exhausting hours manually sifting through thousands of reviews, trying to decipher what their guests actually wished for. I was stunned by how much invaluable data was simply left on the floor, completely unanalyzed - while hoteliers relied on a mountain of assumptions and gut-feeling to make critical decisions.

I wanted to transform that guesswork into absolute operational certainty.

But true certainty requires more than just looking inward. I realized that to reach the market growth a business deserves, you have to see the entire picture. You need to know not only what your own guests want, but exactly what you don't see - the hidden advantages and weaknesses of what your competitors are doing down the street.

Only when you see the complete market landscape can you intelligently plan a winning strategy. I built Blaze to be that ultimate lens: turning scattered, public human voices into a live operational radar, so hospitality leaders can stop guessing, see the whole picture, and confidently own their market. At the end of the day, my passion is simply to connect the dots.

Listen closely. Stay curious. Discover, learn, improve, grow - it is the ultimate flight path to enterprise excellence.

Lital Shpaner · Founder & CEO
Co-founder & CTO // the build

Engineering the radar behind the vision.

A builder with decades of shipping

I'm a co-founder & CTO of Blaze and the founder of ITSUA, an engineering and design studio I started in Kharkiv in 2014 (over decades in IT since the 1990s). I grew my agency into a senior, remote-first team that has digitalized 20+ business areas for 50+ clients across 10+ countries - shipping working software weekly, from week one, on written specs.

From raw data to live signal

A full-stack engineer at heart, I moved my studio decisively into the data and AI era. I lead the architecture behind Blaze: the pipelines that ingest, parse, and analyze 100% of public guest opinion in seconds, turning unstructured reviews into a reliable real-time signal at enterprise scale.

Hotels don't have a data problem. They have an architecture problem - the signal is already there, waiting to be read.

Why Blaze

For me, Blaze is where rigorous engineering meets a genuinely human mission - giving hospitality leaders the clarity to act with certainty instead of guesswork. The same principle that runs my studio drives the product: the engineer who builds it, owns it.

Good data isn't about volume - it's about turning every signal into something a team can act on today.

Serhii Zozulia · Co-founder & CTO
Serhii Zozulia, Co-founder & CTO of Blaze
Co-founder & CTO
Serhii Zozulia
Founder of ITSUA · est. 2014
Full-stack · TypeScript, React, Vue, AWS
Data & AI engineering at scale
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Connect the dots with us

See the whole picture.

Request your free Revenue Leakage Audit and watch scattered guest voices become a live operational radar for your property.

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