Discover 100% of all your guests' feedback in under 1 second

We are not satisfied with the general score and sentiment. Blaze dives deep into all the layers of the reviews and pulls out ALL the aspects and opinions of your guests so you can see the real picture.

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Performance Dashboard
Get an at-a-glance overview of your guest feedback performance.
  • Instantly see the split of positive and negative total aspects.
  • Filter data by dates and number of aspects.
  • Dive into category sentiment analysis.
  • Track your OTA ratings effortlessly over time.
  • View aspects counted by Category, Trip Type, and Season.

Competitive Analysis

Benchmark your hotel against the market to uncover strategic opportunities.
  • Select your competitors and filter by date, category, and sentiment.
  • Quickly discover your own strengths and weaknesses.
  • Dive deep into your competitors' performance.
  • Instantly generate a full SWOT analysis report for strategic planning.

Instant Opinion Summary

Get concise, actionable summaries of feedback in seconds.
  • Combine any filters (category, sentiment, date, etc.) to target specific feedback.
  • Click to generate a summary and receive specific opinions counted by sentiment instantly.
  • Understand what is being said and how often in a single view.

Task Management Board

Close the loop on guest feedback by turning reviews into action.
  • Create actionable tasks directly from any review or aspect.
  • Assign tasks to the right team member via tagging, sending them an instant notification.
  • Use the intuitive Drag & Drop board to track the current status of every task.

Automated Reporting

Save time with flexible and automatic report delivery.
  • Download reports as a shareable PDF directly to your computer.
  • Schedule daily, weekly, or monthly delivery of key reports (SWOT Analysis or Opinion Summaries).
  • Reports are automatically filtered by your specified category, date, and sentiment parameters.
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