The Blaze internal discovery platform for hotel management teams especially made to boost guest experience, sharpen marketing strategy and provide clear insights to make informed decisions quickly.
Guest satisfaction is the lifeblood of hospitality, but are you working with intuition or intelligence?
For hotels, generic feedback forms and fragmented data aren't enough to deliver truly memorable experiences.
The new standard requires knowing exactly what a guest needs before they even ask.
BLAZE is the operating intelligence platform that seamlessly analyzes every touchpoint, from booking to checkout. We give your teams the foresight to fix potential issues instantly and personalize service consistently.
We are not satisfied with the general score and sentiment. Blaze dives deep into all the layers of the reviews and pulls out ALL the aspects and opinions of your guests so you can see the real picture.
A 5-star rating is a great feeling, but what does it really tell you?
Not the whole story. The numbers tell you what happened, but they don't explain why.
The real power in guest feedback isn't in the score, it's in the text.
By analyzing the words behind the ratings, you can uncover the specific details that delight your guests and the subtle issues that cause frustration.
This deep insight is the difference between reacting to problems and building a proactive strategy for operational excellence and lasting guest loyalty.
